Hello! First of all, apologies for all the radio silence. I had to do some traveling and then my laptop died a horrible death. Finally getting all of the pieces back together, and we’re now back to our regularly scheduled program! So stay tuned for more and don’t forget to hit subscribe.
We’ve talked a lot about things like empathy with customers, customer interactions and customer experience, but so far I’ve just had a bunch of bartenders on the show. I thought it might be a good idea to talk to a real live customer who doesn’t work behind the bar, and actually get their side of the story.
My guest today is Hannah Chamberlain, she runs Spirited LA, a bar and cocktail Instagram feed and blog that focuses on beautiful, creative and delicious cocktails, as well as cocktail culture and more. Hannah is essentially a professional bar customer. She’s she’s visited a ton of bars all over the world and it was really enlightening to hear about her experience on the other side of the stick.
Check out our conversation in the above player, or wherever podcasts are found. Also, be sure to visit our homepage for much, much more and let me know what you think of the show or would like to hear more of. You can leave a comment or send me a message through the contact page. I’d love to hear from you!