Handling situations on the floor with customers and more.
We are living in uncertain times. Running a bar in a pandemic is one of the biggest challenges we’ve ever faced as an industry. As restaurants and bars across the world are being forced to close or pivot to pickup and delivery sales only, many are struggling to survive. One of those bars is Paper Plane in San Jose, Calif. in a county that has seen both the earliest and highest numbers of COVID-19 cases in the state.
My guest today is Mary Palac, bartender at paper plane. She’s been in the industry since she was 15 and holds such accolades as Season 7 Ms. Speed rack California, two time Bar Mania champion, president and founding member of USBG Silicon Valley, and much more. She’s been a huge inspiration to me, and she had a lot to share about how she and Paper Plane are handling this crisis.
One of the things that impressed me the most about Paper Plane was how they didn’t react immediately and they instead took the time to do things right, and that’s really paid off for them. With circumstances changing daily, it’s really important to slow down a little bit and do things safely and correctly.
Check out our conversation in the player or wherever you get your podcasts, and be sure to visit our homepage for much, much more. Thanks so much for listening, stay safe out there and I’ll see you next time.